Project Description

Why did you choose this profession?

From a young age, I’ve always enjoyed solving puzzles and engaging in strategic games. I find that resolving denied claims offers a similar challenge, which is why I’ve developed a passion for it. Successfully getting claims approved and ultimately assisting patients is incredibly fulfilling for me

What is your best quality as a professional?

I am an attentive listener with a sharp eye for details.

Interests and hobbies?

In my spare time, I enjoy playing PC and mobile games. I also love spending time with my dogs.

Did you know?

When I was a child, I aspired to be a scientist and an inventor. I’ve always been fascinated by how things work and the potential to create something new.

What do you find most compelling about your job?

One of the most difficult aspects of my job is when claims are repeatedly sent back for further insurance review. Additionally, different representatives often provide conflicting information. To mitigate this, I keep a record of the names and dates of my conversations to ensure continuity and clarity with each new representative.

What are some of your Favorites?

TV Shows: Peaky Blinders, Breaking Bad, Suits, The Walking Dead
Games: League of Legends, Warzone, Resident Evil, Dragon Nest, DOTA

Meet Sherwin and his family